Customer Value and Voice of Customer to Set Price: Leverage Your Market Experience

Format: Webinar

Posted in Improve New Product Launch, Pricing



Pricing efforts in the New Product Development (NPD) cycle can have an outsized impact on the success of your next offering launch. The best way to ensure a successful pricing strategy upon launch is to incorporate value and voice of customer research early on in the development process, and apply those findings when entering new markets.

In this session, we will explore best practices for clarifying your value proposition, setting your prices from that value proposition, and leveraging that value story into new country markets.  During the webinar, Tim Smith, PHD, CPP, will cover: 

  • Price Setting from Economic Value to Customer studies.
  • Informing pricing with Voice of Customer research.
  • Efficiently and effectively driving pricing decisions during the New Product Development cycle.
  • Adopting prices to country market specific conditions efficiently with LeveragePoint.



Tim J. Smith, PhD, CPP, is the founder and CEO of Wiglaf Pricing, an Adjunct Professor of Marketing at DePaul University, and Academic Advisor to the PPS Certified Pricing Professional (CPP) program. He authored Pricing Done Right: The Value-Based Pricing Framework Proven Successful by the World’s Most Profitable Companies (2016) as well as the globally leading textbook Pricing Strategy: Setting Price Levels, Managing Price Discounts and Establishing Price Structures (2012). At Wiglaf Pricing, he is supporting startups through Fortune 500 companies by consulting, training, books, and other media.

Tim is a member of the American Marketing Association, Professional Pricing Society, and American Physical Society. He holds a BS in Physics and Chemistry from Southern Methodist University, a BA in Mathematics from Southern Methodist University, a PhD in Physical Chemistry from the University of Chicago, and an MBA with high honors in Strategy and Marketing from the University of Chicago Booth School of Business

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If you’d like to talk more about LeveragePoint’s Value Proposition tool, we’d welcome the opportunity to speak with you. We will listen to your needs, and help you understand if the tool is right for you.


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